cb678 Privacy Policy
cb678 treats the protection of your personal information as its highest priority. This policy clearly explains how we collect, store and use your information.
cb678 (hereinafter referred to as "we", "our" or "the platform") is a trusted online gaming and betting platform in Bangladesh. We take the privacy of our users (hereinafter referred to as "you" or "player") very seriously. This Privacy Policy explains what information we collect when you use cb678's website and services, why we collect it, how we use it, and the circumstances under which it may be shared with third parties.
By using any of cb678's services, you will be considered to have agreed to all the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.
1 What Information We Collect
Personally Identifiable Information
During account registration and verification, we collect the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification)
- National ID card or passport number
- Email address
- Mobile number
- Current address
Financial and Transaction Information
To facilitate deposits and withdrawals, we collect:
- bKash / Nagad / Rocket / Upay mobile number
- Transaction amount and time
- Transaction reference number
- Deposit and withdrawal history
- Balance and bonus information
Device and Technical Information
Information collected automatically to improve the quality of our services:
- IP address and geolocation (up to country level)
- Browser type and version
- Operating system
- Device identifier and model
- Session duration and usage patterns
Gaming Activity Information
To improve your gaming experience, we record:
- Game play history and results
- Bet amounts and frequency
- Preferred game categories and titles
- Bonus usage history
- Login and logout times and dates
2 Purpose of Using Information
cb678 uses collected information only for the following legitimate purposes:
- Account management: Ensuring registration, verification and secure login.
- Age verification: Ensuring platform access only for those aged 21 and above.
- Financial transactions: Correctly completing deposits, withdrawals and bonus payments.
- Service improvement: Improving platform functionality and user experience.
- Fraud prevention: Detecting and preventing suspicious activity.
- Communication: Providing support and sharing important updates.
- Responsible gaming: Identifying problematic gaming behaviour and providing necessary support.
- Meeting legal obligations: Complying with applicable laws and regulations.
3 Data Storage and Retention
Personal information collected by cb678 is stored in encrypted form on secure servers. Data retention periods are as follows:
- Active account data: Retained for as long as the account remains active.
- Financial transaction records: Retained for the period required by legal obligations.
- Closed account data: May be retained for a defined period after account closure for necessary legal reasons.
- Log files and technical data: Generally deleted automatically after a short-term retention period.
Once the retention period ends, data is securely deleted or anonymised so that individuals can no longer be identified.
4 Information Sharing with Third Parties
cb678 does not sell your personal information. However, information may be shared in the following limited circumstances:
Permitted Sharing
- Payment processors (bKash, Nagad, Rocket, Upay) — to complete transactions.
- Identity and age verification service providers.
- Technology and infrastructure partners bound by confidentiality agreements.
- Law enforcement agencies — subject to receipt of a legal order.
What We Never Do
- Sell information for advertising or marketing purposes.
- Transfer information to unauthorised third parties.
- Provide information to government agencies without a legal obligation.
- Share gaming history with unrelated third parties.
5 Cookies and Tracking Technologies
cb678 uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser.
Types of cookies we use:
- Essential cookies: Required for the core functionality of the website — maintaining login sessions and ensuring security. Disabling these makes it impossible to use the service.
- Performance cookies: Used to monitor page load speed, detect errors and track overall performance.
- Preference cookies: Store language preferences, display settings and personalised experience.
- Analytics cookies: Collect data anonymously to understand how users interact with the site.
6 Data Security Measures
SSL Encryption
All data between you and our servers is encrypted using SSL/TLS technology.
Firewall Protection
Advanced firewalls and intrusion detection systems prevent unauthorised access.
Two-Factor Verification
Two-factor authentication (2FA) is supported for additional security.
Regular Audits
Regular internal audits are conducted to ensure the effectiveness of security measures.
Please note that transmitting information over the internet is not completely secure. We make every effort to ensure maximum protection, but complete assurance against unauthorised access cannot be guaranteed. If you suspect a security breach, contact [email protected] immediately.
7 Your Rights Regarding Your Information
As a cb678 user, you have the following rights over your personal information:
Right to Access
You may request to know what information we hold about you. We will provide you with a copy of the information within a reasonable timeframe.
Right to Rectification
If any information stored in your account is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained where there is a legal obligation to do so.
Right to Object to Processing
In certain specific cases, you may object to the processing of your information, particularly where it is used for marketing purposes.
How to Exercise Your Rights
To exercise any of the above rights, please contact our support team: [email protected] — we will review your request through the appropriate process and respond within a reasonable timeframe.
8 Minors and Child Protection
cb678 does not provide services to minors (those under 21 years of age) and does not knowingly collect any personal information from them. Age verification is a mandatory step in the registration process.
If we become aware that a minor has created an account, that account will be suspended immediately and the associated information will be deleted. If a parent or guardian suspects that their child is using our services, please contact [email protected].
9 Changes to the Privacy Policy
cb678 reserves the right to review and update this Privacy Policy from time to time. If any significant changes are made to the policy:
- The "Last Updated" date at the top of this page will be changed.
- Registered users may be notified at their registered email address.
- Continued use of cb678 after any changes will be considered as your acceptance of the new policy.
For significant changes, we will try to notify you at least 30 days in advance. So we request you to review this page regularly.
10 Contact Us
If you have any questions, comments, or concerns about this privacy policy, or for any requests regarding your information, please contact our privacy team:
Live Chat
24/7 Support in Bengali
We generally try to respond to your requests as soon as possible. For more information, see our FAQ page, Terms & Conditions, and Responsible Gaming page.